REFUND & CANCELLATION POLICY

1. Nature of Services

LearningHub24 is an online educational marketplace that connects students with independent teachers and tutors. LearningHub24 does not directly provide tuition services unless expressly stated.

2. Teacher Membership Fees

LearningHub24 charges membership/subscription fees only from teachers for access to platform services, student enquiries, and other benefits available under the selected membership plan.

3. Refund Policy

Teacher membership/subscription fees are generally non-refundable once the membership has been activated.

However, a refund may be considered only in the following cases:

• Duplicate payment made by mistake.
• Payment was successful but the membership could not be activated due to a verified technical issue caused by LearningHub24.
• Any other case specifically approved by LearningHub24 at its sole discretion.

4. Replacement Policy

If a membership plan includes a replacement student benefit, LearningHub24 will make reasonable efforts to provide a replacement student in accordance with the terms of that plan.

Providing a replacement, where applicable, shall be considered the resolution of the issue and shall not automatically entitle the teacher to a refund.

5. No Guarantee

LearningHub24 does not guarantee:

• A fixed number of student enquiries.
• Tuition confirmations.
• Student admissions.
• Income or earnings.
• Academic or business success.

Results may vary depending on the teacher's profile, qualifications, responsiveness, availability, pricing, subject demand, location, and market conditions.

6. Cancellation

Teachers may cancel future renewals (if applicable). Cancellation does not entitle the teacher to a refund for any activated membership or services already provided.

7. Refund Processing

If a refund is approved, it will be processed to the original payment method within 7–10 business days, subject to the timelines of the respective bank or payment gateway.

8. Changes to this Policy

LearningHub24 reserves the right to modify this Policy at any time. Any changes become effective immediately upon publication on the Website.